Responsible Gaming

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Our responsible gaming approach

Gambling involves risk, and there is no guaranteed way to win. Games are designed so that results are uncertain, and a losing result can occur even after a series of wins. Past results do not predict future outcomes. For this reason, you should only gamble with money you can afford to lose and never use gambling as a substitute for employment, savings, credit or essential household funds.

Responsible gaming is different for every player. A limit that feels comfortable for one person may be unsuitable for another. Before opening a game, consider your available income, regular expenses, financial commitments and other priorities. Your gambling budget should be separate from money needed for rent, mortgages, utilities, food, education, medical care, transport or family obligations.

Playing responsibly also includes being honest with yourself about your reasons for gambling. Gambling should not be used to escape stress, sadness, boredom, loneliness or other difficult feelings. If you notice that you are gambling to change your mood or recover money you have lost, stop playing and consider speaking with a qualified support service or health professional.

Important principles

• Gamble only if you are of the legal age required in your location.
• Set a spending and time limit before you begin.
• Treat all money spent as entertainment money, not as an investment.
• Never chase losses or increase your stake to try to recover money.
• Do not gamble when affected by alcohol, drugs, strong emotions or tiredness.
• Keep gambling separate from essential expenses and borrowed money.
• Take regular breaks and stop when your limit has been reached.
• Ask for support early if gambling is causing concern.

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Practical ways to stay in control

A plan made before gambling is easier to follow than a decision made during an exciting or disappointing session. Decide how much time and money you are prepared to spend, write those limits down if helpful, and avoid changing them while you are playing. A limit should be realistic, affordable and low enough that reaching it will not affect your normal responsibilities.

Money management

• Create a separate gambling budget from your ordinary household budget.
• Use only cleared funds that you can afford to lose.
• Do not borrow from friends, family, lenders or credit providers to gamble.
• Do not sell possessions or delay bills to fund gambling.
• Review your spending regularly rather than relying on memory.
• Consider asking a trusted person to help you monitor your budget.

Time management

Online gambling can make it easy to continue playing longer than intended. Use a clock, timer or calendar reminder to check how long you have been playing. Take breaks away from the screen, eat properly and maintain your usual sleep, work, study and family routines. If gambling is affecting your concentration, relationships or daily activities, stop and seek advice.

Use available account tools

Depending on the services available on your account and in your location, you may be able to use tools such as deposit limits, spending controls, session reminders, time-outs or self-exclusion. These tools are intended to support your decisions, but they work best when used before gambling becomes difficult to manage. Review the settings available to you and choose controls that reflect your personal plan.

If you need a break, consider using a time-out or self-exclusion option where available. Self-exclusion is a serious step that restricts access for a chosen period or under the applicable process. Read the relevant terms carefully and do not attempt to create another account or use someone else’s account during a restriction. If you are unsure which option is appropriate, contact the available customer support channel through the website.

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Recognising gambling harm

Gambling harm can develop gradually. Some people notice changes in their behaviour before they recognise a problem, while others may only become concerned after an impact on their finances, relationships, work or wellbeing. There is no need to wait until a serious problem has developed before asking for help.

Possible warning signs

• Spending more time or money gambling than you planned.
• Feeling restless, irritable or uncomfortable when you try to stop.
• Chasing losses or believing a win is due after losing.
• Hiding gambling activity, deposits or losses from people close to you.
• Borrowing money, using credit or selling belongings to continue gambling.
• Missing work, study, appointments or family commitments.
• Arguing with people close to you about gambling.
• Feeling anxious, depressed, guilty or distressed after playing.
• Trying to stop or cut back but being unable to do so.
• Thinking about gambling throughout the day or using it to cope with problems.

One warning sign can be enough reason to pause. Stop gambling, withdraw from the activity where possible, and speak with someone you trust. A doctor, counsellor, financial counsellor or gambling support service can help you understand your options without judgement. Support is also available for family members and friends who are affected by another person’s gambling.

Finding support in Australia

Players in Australia can seek confidential assistance through an appropriate gambling support service in their state or territory, a qualified health professional, a financial counsellor or a community support organisation. You can also ask a trusted family member or friend to help you take practical steps, such as reviewing finances, blocking access or maintaining a break from gambling.

If gambling has contributed to immediate financial, personal or emotional danger, seek urgent help from the relevant emergency or crisis service in your location. If you feel unsafe or are thinking about harming yourself, contact emergency assistance or a crisis support service immediately. Your wellbeing is more important than any gambling account or financial loss.

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Protecting your account and making a request

Keep your account details private and use a strong, unique password. Do not allow another person to use your account, and do not use another person’s account. Protect access to your email address, phone, payment methods and devices. If you believe that someone has accessed your account, change your password and use the website’s available support process as soon as possible.

You can contact the available Locowin Casino support channel if you want to ask about responsible gaming tools, account restrictions, time-outs or self-exclusion. Requests may be subject to identity and account checks so that the correct account can be protected. Do not provide passwords or sensitive security information to anyone who asks for it unexpectedly.

Our shared responsibility

Responsible gaming is a shared responsibility. Locowin Casino provides information and may make account controls available, but each player is responsible for making careful decisions and following the limits they set. We may take steps required by applicable rules and our account terms when we identify concerns or receive a responsible gaming request.

Please read the applicable account terms and privacy information before using the service. Requirements, available tools and support arrangements can change depending on the player’s location and the services offered. If you have any doubt about whether gambling is suitable for you, do not play until you have considered the risks and obtained appropriate advice.