Betting Rules

1

General Betting Conditions

Locowin Casino provides betting and gaming services subject to its website terms, game rules, promotional conditions and any other information shown during the betting process. These rules should be read together with those documents. If a specific game or market has a rule that differs from a general rule, the specific rule will normally apply to that game or market.

You must use your own account when placing bets. You are responsible for keeping your login details secure and for checking that all information connected with your account is accurate and current. You must not allow another person to use your account, place bets on your behalf or access the account through your login details. Activity carried out through your account may be treated as activity authorised by you unless there is evidence of unauthorised access.

• You must meet the applicable minimum age requirement and comply with all laws that apply to you in Australia or in the location from which you access the service.
• You must not place bets if online gambling is prohibited for you, if you are located in a restricted jurisdiction or if you are subject to a self-exclusion or account restriction.
• You must provide truthful information when registering, verifying or using an account.
• You must not use the website for fraud, money laundering, unlawful activity, market manipulation or any other improper purpose.
• You must not use automated tools, bots, software or technical methods intended to interfere with the website or gain an unfair advantage.
• You should check your selections, stake, odds, bet type and potential return before confirming a bet.

The website may apply account, payment, wagering, stake or market restrictions where permitted by the applicable terms. Any limits or restrictions that apply to your account or a particular bet will be shown where appropriate. A restriction may apply before a bet is confirmed, and a displayed price or potential return may change before acceptance.

2

Placing, Accepting and Cancelling Bets

A bet is not placed simply because you have selected an option or entered a stake. You must complete the confirmation process shown on the website. A bet is accepted only when the website confirms acceptance and records the transaction. You should retain or review the confirmation shown in your account, as this is the best record of the bet details.

Before confirming a bet, check the selected game, market, event, outcome, stake, price and any applicable terms. If the website displays a revised price, changed selection or other notification, you may need to confirm the bet again. A bet that has not been accepted is not a valid wager, even if it appears in a selection slip or remains visible on the screen.

Bet confirmations and records

Your account history may show the status of a bet, including whether it is pending, accepted, settled, cancelled or void. If there is a difference between a screen display and the transaction recorded in your account, the recorded transaction and the applicable system records will generally be used for review. You should raise any apparent error promptly through the available support channel on the website.

Errors and technical interruptions

Occasionally, a technical, communication or pricing error may occur. This can include an obvious error in a price, an incorrect market description, a duplicated transaction, a bet accepted after an event has started when it should not have been, or an interruption that prevents a bet from being properly recorded. Where the terms allow, an affected bet may be corrected, cancelled or voided, and any resulting adjustment will be handled in accordance with the applicable rules.

You should not attempt to exploit a known error or continue using a feature that is not operating as intended. If a website or game connection is interrupted, avoid repeatedly submitting the same bet until you have checked your account history. A completed or accepted transaction should not be assumed to be cancelled merely because the page stops responding.

Cancellations and withdrawals

A request to cancel or withdraw a bet is not automatically effective. Whether a bet can be cancelled depends on the bet type, its status, the event or game, and the applicable rules. Once an event has started or a game round has begun, cancellation may not be available. If a cancellation is permitted, the website will provide the relevant process or confirmation.

3

Sports and Event Betting

Where sports or event betting is available, each market is settled using the official result or other result source specified in the relevant market rules. The result may be based on the official decision of the governing body, event organiser or another recognised source. Later changes, appeals or corrections may be considered only where the applicable market rules allow them.

Event times shown on the website are provided for information and may change. A bet can remain subject to the rules even if the start time, venue, competitors or event conditions change. You are responsible for checking the current information before confirming a bet. Bets may be void, suspended, rescheduled or settled in another way where an event is abandoned, postponed, interrupted, shortened or materially changed.

• For match or contest markets, the required result may be based on the official result after the relevant regulation period, or after extra time, if stated in the market rules.
• For player, team or performance markets, the participant generally needs to take part for the market to stand, unless a specific rule says otherwise.
• For outright or tournament markets, bets may remain valid if the event is completed, even where a particular selection withdraws or does not compete, subject to the stated rules.
• For place, margin, total, handicap and multi-selection markets, the applicable definition of the result and any dead-heat or tie rule will be shown in the market information.
• A market may be suspended while information is checked, an event is in progress or the available price no longer reflects the current circumstances.

Live or in-play markets carry additional risks because prices and available selections can change quickly. Delays may occur between an event and the information displayed on the website. A bet submitted during a delay may be rejected, accepted at a different price or processed under the live market rules. You should consider this before placing a live bet and should never rely on a displayed price as a guarantee of acceptance.

Parlay, multi, combination and same-event bets may include rules about correlated selections, unavailable legs, void legs and the treatment of a selection that is postponed or cancelled. The outcome of a combination bet can therefore differ from the outcome of each individual selection. Review the bet details and the relevant market rules before confirming a combination.

4

Casino and Game Rules

Where casino games are available, every game may have its own rules covering the objective, available selections, stake options, game stages, winning combinations, bonus features and settlement method. Those rules are part of the game information and should be read before play. The displayed game instructions may include important details about round completion, minimum or maximum stakes, and how a result is calculated.

A casino round generally begins when a valid stake is accepted and ends when the game has produced and recorded its result. Once a round has started, the stake may not be refundable simply because you change your mind. If a round is interrupted, do not assume that it has failed or been cancelled. Check the account history or game record first, then use the available support process if the result is not clear.

Game results and malfunctions

Game outcomes are determined by the rules and technical operation of the relevant game. Previous results do not change the chances or outcome of a later round. A game should not be treated as due to produce a particular result, and no betting strategy can guarantee a win. If a game malfunctions, a round may be reviewed and corrected, cancelled or voided in accordance with the applicable terms and game rules. Any settlement following a malfunction will be based on the available transaction and game records.

Promotional features, free rounds, bonus funds or other special benefits may have separate conditions. Those conditions can include eligibility requirements, expiry provisions, game restrictions, contribution rules and withdrawal requirements. Where a promotion is involved, read the promotional terms before opting in or using the benefit. If promotional terms conflict with a general description, the specific promotional terms will apply to that promotion.

• Do not refresh, close or repeatedly submit a game while a round is processing unless the on-screen instructions tell you to do so.
• Check the stake and game settings before starting a round.
• Keep a record of the relevant game, transaction or round reference where one is provided.
• Report a missing result, duplicated charge or other apparent problem as soon as possible.
• Do not use a game feature in a way that attempts to bypass normal play or exploit a technical issue.

5

Settlement, Payments and Disputes

Bets are settled after the relevant result or game outcome is available and the applicable settlement conditions have been checked. A bet may remain pending while an event is in progress, an official result is being confirmed, a market is being reviewed or a technical issue is being investigated. Settlement does not necessarily occur immediately after an event finishes.

If a bet is void, the stake will normally be handled in accordance with the rules for that bet type. This may mean that the stake is returned, a selection is removed from a combination or the remaining selections are settled under the applicable conditions. The treatment of a void, cancelled or abandoned selection can differ between markets, so the relevant market rules should always be checked.

Account balances, bet records and settlement information may be reviewed for accuracy, compliance, payment processing or security purposes. Additional verification may be requested before an account, transaction or withdrawal can be completed. Providing requested information promptly can help resolve an account or settlement review. Do not create multiple accounts or provide another person's payment details to avoid a review or restriction.

Questions and complaints

If you believe a bet has been recorded or settled incorrectly, check the bet history and the relevant game or market rules first. You can then raise the matter using the support or contact options made available on the Locowin Casino website. Include the relevant account information, transaction or bet reference, date, game or event, and a clear description of the issue. Do not send passwords or sensitive security information in a complaint.

A review may require information from the website, game provider, event organiser, payment provider or other relevant source. The outcome will be based on the applicable rules and available records. You should continue to follow the website terms while a matter is being reviewed. If you are unsure about a bet, do not place another bet until you understand its status.

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play, avoid chasing losses and take a break if gambling stops being enjoyable. If you feel that gambling is becoming difficult to control, use the responsible gambling tools and support information available on the website.