Privacy Policy

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Information we collect

The information we handle depends on how you use Locowin Casino and the services available to you. Some information is provided directly by you, while other information is collected automatically when you use the website or interact with our services. We only seek information that is reasonably connected with operating an online casino, supporting players, meeting applicable requirements and protecting the website.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, residential or contact details, username, account preferences and login-related information. We may also collect information needed to confirm that an account belongs to the person using it. This helps us open and manage accounts, provide relevant support and maintain the safety of the platform.

Verification information

To verify identity, age, account ownership or other required details, we may request supporting documents or information. This can include identity documents, proof of address, payment verification material and information about the source or use of funds where appropriate. Verification information is used for account checks, fraud prevention, security processes and other compliance purposes. You should only provide documents through the official channels made available by Locowin Casino.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances, payment methods and other transactions. Payment providers may process card, bank or other payment details on our behalf. We do not need to use your full payment details for every service, and payment information may be handled by the relevant provider under its own privacy terms. Transaction records help us process requests, investigate disputes, detect unusual activity and keep accurate account records.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referral information and interactions with website features. We may also record security events, login attempts and general usage patterns. This information helps us maintain website performance, diagnose faults, protect accounts and understand how the service is used.

You may choose not to provide some information. However, certain details may be necessary to create or operate an account, verify your identity, process a transaction, respond to a request or meet a legal or security obligation. If required information is not provided, some services or account functions may not be available.

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How we use information

We use personal information for clear and legitimate business purposes connected with providing the website and casino services. Depending on the circumstances, this may include the following activities:

• Creating, verifying, administering and protecting your account.
• Providing casino services, processing game activity and maintaining account records.
• Processing deposits, withdrawals, refunds and other transaction requests through appropriate payment channels.
• Confirming identity, age, account ownership and the accuracy of information supplied to us.
• Detecting, preventing and investigating fraud, money laundering, unauthorised access, collusion, abuse and other suspicious or unlawful activity.
• Providing customer support, responding to questions and resolving complaints or account issues.
• Maintaining, testing, improving and securing the website, systems and services.
• Sending service messages about your account, transactions, security, changes to the website or other important operational matters.
• Understanding website use through reports and analysis, including service performance and general player activity.
• Meeting applicable legal, regulatory, tax, accounting, court or other official requirements.
• Protecting the rights, property, safety and security of Locowin Casino, our players and other people.

Where marketing messages are sent, they may be based on your preferences, account information or interactions with the website. Marketing is separate from essential service communications. You can withdraw consent to marketing at any time using the available unsubscribe option or by contacting support@locowincasino.best. Even after you opt out, you may still receive necessary messages about your account, transactions, security or changes to the service.

When information may be shared

We may share information where reasonably necessary to provide the service, complete a transaction, protect the platform or meet an applicable obligation. This can include sharing relevant information with payment providers, identity and verification service providers, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers and other suppliers that help operate the website.

Information may also be disclosed where we believe this is necessary to respond to a lawful request, enforce applicable terms, investigate suspected wrongdoing, protect a person from harm or support a business change. Service providers are expected to handle information only for appropriate purposes and to apply suitable security measures. We do not sell personal information as a general business practice.

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Cookies and similar technologies

Locowin Casino may use cookies and similar technologies to make the website work, remember settings, support account sessions, improve security and understand how visitors use the service. Cookies are small files or data elements stored on your device by a website. Some are necessary for core functions, while others may help with performance, analytics, preferences or relevant communications.

Cookies may allow us to recognise a returning browser, keep you signed in during a session, remember selected settings, identify technical problems and measure the effectiveness of website features. Similar technologies may collect information about device activity or interactions with pages. The information collected through these tools is generally used in combination with other technical or account information where necessary for the purposes described in this policy.

You can manage, restrict or delete cookies through your browser settings. Your browser may also allow you to receive a warning before cookies are stored. If you disable or block certain cookies, parts of the website may not work correctly, and some account or security features may be unavailable. Cookie settings do not necessarily remove information that has already been collected or stored.

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Your privacy rights and choices

Depending on your circumstances and applicable privacy requirements, you may have rights and choices concerning the personal information we hold about you. These may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information that no longer needs to be held, and withdrawing consent where processing is based on your consent.

How to make a privacy request

To request access to your personal information, ask for a correction, request deletion or withdraw consent to marketing, contact support@locowincasino.best. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where a request could affect account security or another person's privacy.

1. Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
2. Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where possible.
3. Deletion: ask us to remove personal information that no longer needs to be held, subject to security, legal and operational requirements.
4. Marketing choices: withdraw consent to promotional communications or use an unsubscribe facility included in a marketing message.

Some requests may be limited or refused where the information must be retained, where disclosure would affect another person, where the request could compromise fraud or security controls, or where another valid exception applies. If we cannot complete a request in full, we will aim to explain the reason in general terms. You can also ask us to review information that you believe has been handled incorrectly.

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Security, retention and policy updates

Keeping information secure

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account safeguards, monitoring, secure transmission methods, staff procedures and supplier security requirements. No website, system or method of sending information over the internet can be guaranteed to be completely secure, so you should keep your login details confidential and contact support if you suspect unauthorised activity.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period can depend on the type of information, the reason it was collected, account and transaction history, security needs, dispute handling and applicable requirements.

Closing an account does not always result in immediate deletion of every record. Some account, identity, verification, payment, transaction, security and communication records must be kept for a period required by law or for other legitimate record-keeping and protection purposes. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled so it can no longer reasonably identify you.

Changes to this policy

We may update this Privacy Policy when our services, technology, processes or privacy requirements change. The current version published on the website will apply to information handled after it is posted, unless a different effective date or notice is provided. We encourage you to review this page from time to time so you understand how information may be handled.

If you have a privacy question, want to exercise a data right or believe your personal information has been handled inappropriately, contact support@locowincasino.best. We will consider your request and take reasonable steps to respond through the appropriate support process.